Frequently asked questions
What payment methods do you accept?
Visa, Mastercard, Maestro and UnionPay, plus Apple Pay, Google Pay and Shop Pay. The
icons in the footer are the live list, so what you see there is what you can use. Every
payment runs over an encrypted (SSL) connection, and we never store your card details
on our own servers.
Do you offer free shipping?
Yes. Every order shipped within the UK ships free, with no minimum spend required.
How long does delivery take?
Orders are processed within 1 to 2 business days, and delivery typically takes a
further 3 to 7. That puts most orders at 4 to 9 business days door to door. A tracking
link is emailed as soon as your parcel leaves us.
What do I do if my order hasn't arrived?
First check the tracking link from your confirmation email, since carriers occasionally
run behind schedule during busy periods or bad weather. If it's been more than 9
business days with no movement, email us and we'll look into it straight away.
What is Oviin?
Oviin is a UK-focused shop for thoughtfully chosen items for the kitchen, the home, the garden, children's rooms, pets, and storage, with free shipping on every order and a
straightforward returns policy.
Is my personal information safe?
We don't ask for anything we don't need, and checkout is fully encrypted. See our
Privacy Policy for the full picture of what we collect and why.
Do you ship outside the UK?
Not at the moment. For now we ship within the United Kingdom only.
What's your returns policy?
You have 60 days from delivery to return an item in its original, unused condition.
Email us with your order number and we'll guide you through it. There's never a
restocking fee.
Can I exchange an item instead of returning it?
Yes, exchanges are available on request. Just mention it when you get in touch.
How long do refunds take?
Once we've received and checked your return, refunds are issued within 7 business days
to your original payment method. Your bank may take a little longer to show it.
Can I change or cancel my order?
If it hasn't shipped yet, usually yes. Email us as soon as possible and we'll do what
we can.
Still need help?
Email us, see the Contact page for details, and we reply within 12 hours.