Privacy policy
This policy explains how Oviin collects, uses and protects your personal data when you visit or shop with us. It covers everything that happens on this website, including browsing, placing an order, signing up to our email list and contacting our support team. By using this website you agree to the practices set out below.
Who We Are
Store name: Oviin
Company name: Novaro
Company number: 92668550
VAT number: NL003447642B43
Address: Dorine Verschureplein 6a, 6181 AS Elsloo, the Netherlands
Email: support@oviin.com
Customer service hours:
Monday to Friday: 8:00 - 17:00 (UK time)
Saturday to Sunday: 9:00 - 16:00 (UK time)
Average response time: within 12 hours
Find us on Instagram at @oviin_shop for new arrivals and a look at what our customers are putting in their homes.
Data We Collect
- Technical data such as your IP address, browser type and device information
- Order details you provide, such as your name, delivery and billing address, email address and phone number
- Payment information, entered directly into our payment provider's secure fields; we never receive or store your full card number
- Anything you share when you contact us, such as support requests
How We Use Your Data
- Process, pack and deliver your order, and send order and shipping updates
- Answer support questions and handle returns, exchanges and refunds
- Prevent fraud and verify unusual orders before they ship
- Understand, in aggregate, how the site performs
- Send marketing emails, only where you have explicitly opted in
Sharing Your Data
We share personal data only with the parties needed to run the store, and only what they need to do their job: our payment processors, the delivery carriers who bring your package to you, and Shopify, the platform that hosts and powers this store. We never sell or rent your personal data.
Cookies
Cookies keep your shopping cart working between pages, remember preferences such as your currency and consent choices, and help us understand aggregate traffic patterns. Some are strictly necessary for the site to function; others can be declined without breaking your ability to shop. You can also block or delete cookies through your browser settings at any time.
Your Rights
- Ask what personal data we hold about you and receive a copy of it
- Correct anything that is inaccurate, or ask us to delete it
- Restrict how we use your data while a query is resolved
- Receive your data in a portable, machine-readable format
- Withdraw consent for marketing at any time, including unsubscribing
Your Legal Basis and How to Complain
We handle your data under the UK GDPR and the Data Protection Act 2018. We rely on performance of a contract to process and deliver your order, on legal obligation to keep tax and accounting records, on your consent for marketing email, and on our legitimate interest in keeping the store secure and working properly. If you believe we have handled your data wrongly, tell us first and we will put it right. You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk .
Children's Privacy
This store is intended for customers aged 18 and over. We do not knowingly collect personal data from children, and we delete it without delay if we discover we have.
International Data Transfers
Some of the providers we rely on, including our hosting platform and payment processors, may store or process data outside the United Kingdom. Where that happens, the transfer takes place under recognised legal safeguards.
Data Security and Retention
We apply reasonable technical and organisational measures to protect your data, including encrypted connections and restricted internal access to order data. We keep personal data only as long as we genuinely need it, to provide your order, meet accounting and tax obligations, and resolve any dispute that may arise.
Updates to This Policy
We may revise this policy from time to time as our business or the law changes. The current version always appears on this page.
Contact Us
Store name: Oviin
Company name: Novaro
Company number: 92668550
VAT number: NL003447642B43
Address: Dorine Verschureplein 6a, 6181 AS Elsloo, the Netherlands
Email: support@oviin.com
Customer service hours:
Monday to Friday: 8:00 - 17:00 (UK time)
Saturday to Sunday: 9:00 - 16:00 (UK time)
Average response time: within 12 hours
Come say hello on Instagram at @oviin_shop, where we share our latest finds and a little of what happens behind the shop.
For anything in this policy you would like explained, start at our contact page.