Refund policy

Sometimes an item just isn't right, and that's completely fine. Here is exactly how returns and refunds work at Oviin.

Our return window

You have 60 days from the date of delivery to return an item, plenty of time to make sure everything suits you.

Your statutory right to cancel

Separately from our own policy, UK consumers have a legal right to cancel a distance purchase within 14 days of delivery and return it for a refund. Our 60-day window is deliberately more generous, and nothing here removes or limits your statutory rights.

Condition of returned items

To qualify, items need to be unused and in their original condition, with the original packaging intact.

No restocking fees

We never charge a restocking fee. What you paid is what comes back to you.

How to start a return

Email us at support@oviin.com with your order number, and we'll walk you through the next steps.

Return shipping

You pay to send an item back to us. Pick a service that gives you a tracking number, so it doesn't go missing on the way back.

Exchanges

Prefer a different item instead of your money back? Tell us and we will arrange a swap, just mention it when you reach out.

Refunds

Once we've received your return and checked it over, your refund is processed within 7 business days to your original payment method. Your bank or card provider may take a little longer to actually show the funds.

We are here to help

Any questions along the way, email us at support@oviin.com and we'll help sort it out.

Not sure whether something qualifies? Ask us first via the contact page.